Privacy Policy

1. Who We Are

Morerays Toolhouse & Plumbing Mart ("Morerays", "we", "us", or "our") operates this online store and provides tools, plumbing supplies and related products to customers in Kenya.

This Privacy Policy explains how we handle personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Your name and contact details.
• Email address and telephone number.
• Delivery and billing information.
• Account information when you create an account.
• Products ordered and order history.
• Payment-related information necessary to process an order.
• Messages or information you provide when contacting us.
• Technical information about how you use our website, such as browser, device and website interaction information.

3. How We Use Your Information

We use information collected through our website for legitimate business and service purposes, including:

• Processing and fulfilling orders.
• Communicating with you about your orders.
• Arranging delivery or collection of products.
• Providing customer support.
• Managing customer accounts.
• Processing payments and related transactions.
• Preventing fraud, abuse and unauthorized activity.
• Improving our website, products and customer experience.
• Understanding website traffic and usage.
• Measuring the effectiveness of our advertising and marketing.
• Complying with applicable legal and regulatory obligations.

4. Payments

Payments may be processed using the payment methods made available during checkout. We use information necessary to process and verify transactions.

We do not intend to collect or store full payment credentials such as card security codes through ordinary website forms. Payment information may be handled by the relevant payment service provider according to its own privacy and security practices.

5. Cookies and Analytics

Our website may use cookies, analytics technologies and similar technologies to operate the website, understand how visitors use the website, improve our services and measure advertising performance.

We use Google services such as Google Analytics and Google Ads to help us understand website usage and advertising performance. These services may collect information about website interactions and device/browser activity in accordance with Google's applicable policies.

6. Information Sharing

We may share information with service providers where necessary to operate our business and provide services to you. This may include payment providers, delivery providers, technology providers, analytics and advertising service providers, and other parties that help us operate the website.

We only share information where reasonably necessary for the relevant business, service, legal or operational purpose.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal obligations.

9. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Be informed about how your personal information is used.
• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Object to certain processing of your information.
• Request deletion where legally applicable.
• Exercise other rights provided by applicable data protection law.

To exercise an applicable privacy right, please contact Morerays using the contact details provided on our Contact page.

10. Children's Privacy

Our online store is intended for general customers and is not directed specifically at children. We do not knowingly request unnecessary personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices or applicable legal requirements change. Updates will be published on this page with a revised update date.

12. Contact Us

If you have questions about this Privacy Policy or how Morerays handles personal information, please contact us through our Contact page.